At Open Air Homes, we've been focused on five-star reviews from the very beginning. We've been in business now for over 14 years, and our dedication to the guest experience allows us to continue thriving in a challenging industry.
Over the years, I've watched companies come and go. They'll start up, get excited, manage several homes, but eventually something happens, and they shut down. We've navigated these rough periods by always prioritizing our guests' reviews and ensuring every stay is exceptional. It's set us up for long-term success, making us one of the OGs in this space.
The first critical aspect of a five-star review is cleanliness and home maintenance. First impressions matter. Guests want to enter a spotless, well-maintained home, with everything working perfectly—from the AC to the lighting. They appreciate knowing there's a dedicated local property manager who cares deeply about the home.
Once cleanliness and maintenance are nailed, guests tend to be more understanding if minor issues arise during their stay, knowing we've already established trust and attention to detail.
Another key to our success is fast communication. Inspired by boutique hotels, we offer immediate SMS-based support rather than slow emails or complicated apps. Guests text us and receive responses within minutes. Even if we can't solve the issue immediately, guests appreciate quick acknowledgment and knowing we're actively working on it.
Why do we care so much about reviews? It all comes back to the algorithm—whether it's Airbnb or VRBO, platforms track guest experiences closely. Homes with consistently excellent reviews receive higher visibility and better placement in search results, leading directly to more bookings and higher revenue.
A property manager with 5-star Airbnb ratings knows cleanliness and maintenance are paramount. At Open Air Homes, our dedicated cleaning teams meticulously prepare your home, ensuring every detail—from sparkling kitchens and pristine bathrooms to spotless living spaces—is perfect for each guest’s arrival.
Professional, Long-Term Cleaners
Proactive Home Maintenance
Guests appreciate immediate communication, a hallmark of a property manager with 5-star Airbnb ratings. Open Air Homes provides rapid, SMS-based guest support, allowing guests to quickly and effortlessly communicate their needs without frustration.
Why Guests Prefer SMS Communication:
Our dedicated support team is available late into the night, offering guests peace of mind even outside standard business hours.
Contact Open Air Homes to learn how our proven strategies can transform your rental property into a consistent 5-star performer. Trust your investment to a property manager with 5-star Airbnb ratings and watch your rental thrive.
Better reviews lead to higher Airbnb rankings, increased visibility, and more bookings at premium rates.
Consistent 5-star Airbnb reviews serve as social proof, assuring potential guests that your home delivers an exceptional experience—giving them the confidence to book over the competition.
A rare bad review is an opportunity for us to address concerns as a team and leave a professional public response that reassures future guests we take all feedback seriously.
If a review was left maliciously—such as a guest demanding a refund in exchange for not leaving a review—we work directly with Airbnb and other platforms to dispute and request its removal.
Our trusted cleaning teams and rigorous maintenance checks guarantee spotless homes.
Many of our cleaners have been with us for over 10 years, providing consistent quality and attention to detail. After every cleaning, our property managers conduct a final inspection to ensure the home is guest-ready and leaves a lasting first impression.
Cleanliness, fast communication (we use an SMS texting system for all guests), a well-maintained property, and thoughtful hospitality touches have the biggest impact.
At Open Air Homes, we believe cleanliness, maintenance, and quick communication are the pillars of success. When these three elements are done right, guests are far more forgiving if a minor issue arises, building goodwill and ensuring positive reviews.
Yes! We provide design recommendations and home improvements to help increase 5-star ratings.
At Open Air Homes, we focus on adding high-value amenities that attract the right clientele. We’ve been integrating wellness-focused features such as infrared saunas, cold plunges, and dedicated spaces for yoga, stretching, and simple gym equipment—enhancing both the guest experience and your home’s long-term value.
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