The guest experience begins before they ever step foot in the home, and this is why we take the maintenance of your property so seriously. Our last step in the rental and management process is the maintenance of your home.
The proper maintenance of your home ensures that all guests are happy with their experience in your home, which drives reviews up and increases your algorithm placement on these sites. Open Air Homes facilitates the maintenance of your home at every step of the way.
As is the case with all property management teams, there will be some expenses involved with the proper maintenance of your home. This begins with validating that we have the proper vendors set up for monthly maintenance of things like landscaping, pool maintenance, pests, and trash. We will also work with you on the quarterly and yearly maintenance items for your home like AC maintenance, appliance maintenance, etc.
While our cleaners and property managers are regularly in your home performing inspections, replacing batteries, checking safety measures (CO2, smoke alarms, door locks) and repairing small fixes, we will bring to your attention any items that require a handyman or electrician to fix. These fixes, if not billed to the guest as damage, will appear on your monthly disbursement.
Our property managers will also handle the replenishing of necessary supplies like toilet paper, paper towels, cleaning supplies, as well as amenities such as shampoo, conditioner, body wash and lotion. These will be billed on your monthly disbursement as well.
In conclusion, Open Air Homes has been in business for 10 years and has built a reputation of consistently providing a 5 star experience for the guests in your home. With the short term rental market continually getting more competitive, we are constantly looking for ways to improve the guest experience.
I want to end with one story our team keeps in mind that directly correlates to what we do. Back in 2012 when Uber/Lyft was launching, if you took a ride and asked for a cell phone charger, there was almost a zero percent chance that the original Uber drivers carried this in their car. As the ride sharing industry matured, the drivers learned that this cable was a necessity to ensure guests had a positive experience in their car. Nowadays, it is hard to find an Uber or Lyft driver who does not carry these cords. While this may seem like a small addition, it is what riders have come to require.
We take this same principle to heart within the short term rental industry, and at Open Air Homes we are always challenging the status quo to provide the best experience possible for our customers, and partner with you to make sure your home is set up for long term success, from Welcome Gifts to our 24/7 texting service for all guests in home, we are committed to providing guests with a 5 star experience.
