Cleaning Best Practices: The Foundation of a Successful Short-Term Rental 

By: Brad Greiner, CEO of Open Air Homes and OpenAiRE Brokerage

From A STR Management Company with a 4.9+ Star Rating Over the Past 10 years

In the world of short-term rentals, the importance of a clean and well-maintained property cannot be overstated. It’s often the first thing guests notice and can make or break their experience. At [Your Company Name], we understand this and adhere to the highest standards of cleanliness and maintenance. Here are some insights into our cleaning best practices, crucial for managing turnovers and ensuring guest satisfaction.

1. Understanding the Cost of Cleaning

A common query we encounter is about the seemingly high cost of cleaning. It’s important to understand that cleaning a rental property isn’t the same as a standard home cleaning. Hospitality-level cleaning involves a thorough reset of the home to its original condition after each stay, which is more time-consuming and meticulous. This approach ensures that every nook and cranny is attended to, meeting the high standards expected by our guests. So, when questioned about the cleaning fees, remember, it’s not just a clean; it’s a complete turnover.

2. Cleanliness: The Top Priority

Before a guest steps into the rental, the first and foremost priority is offering a spotlessly clean space. This aspect of hospitality surpasses even the maintenance of appliances and amenities. A clean environment is not only welcoming but also sets the tone for a comfortable and enjoyable stay. It’s the foundation upon which guest satisfaction is built.

3. Selecting the Right Cleaners

The key to achieving this high level of cleanliness is working with cleaners who understand the unique requirements of cleaning a rental property. These are not just any cleaners; they are professionals trained to deliver hotel-quality service. If you’re taking on the cleaning yourself, remember that it demands a different approach than what you’d typically do in your personal space. The goal is to ensure that the property feels brand new for each guest.

4. Valuing Your Cleaning Team

Our cleaners are integral to our success, and we treat them accordingly. Many have been with us for over eight years, knowing our standards inside out. They not only clean but also help us maintain the quality of our properties by reporting any issues they may find. We believe in paying them well and acknowledging their crucial role in our team. Their dedication and hard work are what make our rentals stand out in the market.

5. Responding to Guest Feedback

Despite our best efforts, guest expectations on cleanliness can vary. In instances where a guest is not satisfied, our policy is to immediately address their concerns. This may involve sending a cleaner back to the property as a gesture of goodwill. It’s important to recognize that every guest’s perception of cleanliness is different, and being responsive to their feedback is vital.

2024: A Year of Clean Homes and Happy Guests

As we move into 2024, our focus remains on maintaining impeccably clean homes and ensuring our guests leave with happy memories. This commitment to cleanliness starts with recognizing the hard work of our cleaning teams, understanding the detailed nature of their work, and ensuring that every property we manage meets the highest standards of cleanliness. Here’s to a year of spotless homes and satisfied guests! 🌟🏠🧼