Why Cleanliness Matters for Your Short-Term Rental
The Foundation of Every Guest Experience
At Open Air Homes, we recognize that cleanliness is the single most critical factor influencing guest satisfaction. From the moment guests enter your home, they form impressions that directly affect your reviews, repeat bookings, and overall success. Whether your home is in bustling Los Angeles or the serene desert oasis of Palm Springs, a spotless and well-maintained home is our unwavering standard.
By The Numbers: 2025
How We Outperform the Market
Our listings draw almost three times the impressions—153% higher— than comparable homes during May ’24 → Apr ’25, according to data collected through Airbnb.
High-impact photography, A/B-tested headlines, and dynamic pricing tools keep us locked above the fold, reaching travelers before they even start filtering.
Airbnb shows our homes on page 1 of search results 55.7% of the time, weighted across 12 months from April 2024 – April 2025.
That means every other guest search in our price bands starts with an Open Air Homes listing—boosting inquiries and brand awareness for every owner in the portfolio.
Out of every 10,000 search impressions, we convert 18 bookings versus the market’s 11—a 60 % uplift on Airbnb.
This efficiency turns views into paid nights, raises annual revenue, and shields owners from slow seasons when every inquiry counts.
Guests stay 9.7 days with us; the market averages 4.8 days according to “similar listings” in Airbnb Insights. That’s 102% longer than the market average.
Longer stays cut turnover costs, boost review volume, and reduce neighborhood churn, creating a sustainable growth loop.
We operate full-service hubs in Venice Beach and Downtown Palm Springs.
Local presence speeds maintenance, satisfies city compliance, and underpins our Superhost and Guest-Favorite badges.
We believe the industry is better served through localized management versus off-site management. Our mission is to build a better short term rental industry by having local teams in the cities in which we operate.
Los Angeles homes in our care run 76% occupancy while the city average hovers at 45.6%, according to data collected via Airbnb.
Thorough SEO, rapid maintenance, and on-the-ground hospitality teams keep calendars full and owners’ income steady.
Our Greater PS portfolio of homes booked 41% of available nights versus the cohort’s 37%, as compiled by Airbnb. Amid an oversupplied desert market, we are trending above the market, yet still have room for improvement.
Dynamic pricing, pet-friendly policies, and a focus on longer stays draw more value from every calendar without cutting rates on prime weekends.
Why Cleanliness is Crucial for Guest Satisfaction
First Impressions Set the Tone
Guests stepping into a clean, organized, and welcoming space are instantly reassured they’ve made the right choice. First impressions are powerful, and cleanliness shapes a guest’s entire stay. A pristine home encourages guests to overlook minor issues, should they arise. Conversely, an untidy home prompts guests to notice and critique even minor imperfections.
Good First Impressions Lead to Higher Ratings
A well-cleaned home is the strongest predictor of a 5-star review. By focusing intensely on cleanliness, we build goodwill with guests. If minor issues arise later during their stay, our guests typically approach them with understanding, not frustration, because their initial impressions were so positive.
Using Tech to Ensure Impeccable Cleanliness
Advanced Cleaning Checklists with Turno
Open Air Homes utilizes Turno, an industry-leading cleaning software that guarantees consistently clean homes. This platform equips our professional cleaning teams with detailed checklists tailored specifically to each home. Through Turno, cleaners can report any maintenance needs or damage promptly, ensuring immediate response and smooth transitions between guests.
Property Managers for Extra Assurance
In addition to our professional cleaners, our dedicated property managers regularly inspect each home to ensure it meets our rigorous standards. By combining these two layers of accountability—cleaning professionals and property managers—we offer homeowners complete confidence that every detail is handled to perfection.
Rapid Response and Customized Solutions for Guest Satisfaction
Instant Guest Communication
At Open Air Homes, we use SMS texting for rapid guest communication. Our empathetic, trained team swiftly addresses any guest concern, ensuring issues are resolved promptly and satisfaction remains high.
Always Available: International Team
Our internationally-based guest services team provides around-the-clock assistance. Whether it’s a late-night lockout or a simple question, guests receive immediate support, enhancing their overall stay.
Promptly Resolving Cleaning Issues
If a cleanliness issue arises, we immediately dispatch our experienced cleaning team—many of whom have been with us for over 10 years—to resolve the problem quickly. This proactive approach highlights our commitment to guest satisfaction and maintaining our high standards.
Personalized Attention to Cleanliness
Unique Homes, Exceptional Experiences
Our cleaning standards are inspired by our love for boutique hospitality. Unlike impersonal hotel chains, boutique hotels pride themselves on immaculate presentation and attention to detail. At Open Air Homes, we replicate this approach by ensuring each property is spotless and welcoming—allowing guests to feel both pampered and at home.
Customized Cleanliness Standards
We recognize that every home is unique. Our cleaning protocols aren’t one-size-fits-all; instead, each home receives a tailored cleaning approach, enhancing its distinct characteristics. Whether it’s Los Angeles chic or Palm Springs charm, we ensure your property always meets boutique-level standards of cleanliness.
Maintenance and Cleanliness: Our Integrated Approach
Proactive Maintenance Prevents Problems
Cleanliness and maintenance go hand in hand. Homes that are regularly maintained reduce surprises and emergencies that could impact guest satisfaction. Our proactive approach to maintenance means fewer issues during guest stays, better reviews, and enhanced overall guest experiences.
Cleaner Feedback for Better Maintenance
Thanks to our use of Turno software, cleaners can directly inform our property managers about any issues they discover, from broken fixtures to guest-caused damages. This rapid communication loop helps us promptly fix issues, minimizing disruption and ensuring homes are consistently prepared to impress every new guest.
Our Commitment to Cleanliness and Your Success
The Cleanliness Advantage
Cleanliness isn’t just an operational necessity—it’s a strategic advantage in Southern California’s competitive rental market. At Open Air Homes, our unwavering commitment to cleanliness ensures exceptional guest experiences, leading to higher reviews, better occupancy rates, and sustained profitability for homeowners.
Partner with Open Air Homes
If you’re considering professional management for your Southern California property, Open Air Homes offers unmatched dedication to cleanliness and guest satisfaction. From detailed cleaning protocols to seamless guest communication, our comprehensive approach positions your home as a top choice for travelers seeking immaculate, well-maintained accommodations.
Ready to Make Your Home Stand Out?
Let’s Take Your Home to the Next Level
Discover how our commitment to cleanliness can elevate your property. Reach out to our team to discuss how Open Air Homes ensures your home consistently exceeds guest expectations, driving higher occupancy and sustained success in both Los Angeles and Palm Springs.