Open Air Homes has always grown slower than our competition. We see it as our secret to long term success. We have watched as the competition was focused on expansion above all else. We chose instead to direct our energy towards maintaining 5 star ratings, and with this obsession buried deep in the psyche of everyone who works here, we are now just beginning to scale with intention. We consider 5 star reviews more than just a goal, but an obsession – one that motivates us to provide superior hospitality and service each and every day.
Future of Hospitality Demands a Better Experience
At Open Air Homes, we have always been obsessed with 5 star reviews. I mean obsessed. I personally read every review that comes in for the company, and we react to the feedback in every instance. This obsession carries our brand and will carry us into the future of hospitality, as guests begin to demand a better experience year over year. Guests for too long have been willing to overlook some mishaps, but now that companies like Airbnb are going public, they are going to demand the level of service and sophistication that comes with a 5 star experience.
There have been a number of brands that have grown very quickly in this space. I will spare naming them, but there are quite a few who chose to buy up smaller competition, and try to meld them into one common experience. From the consistently bad reviews online, we can see it hasn’t worked all that well.