24/7 Live Chat
An unfortunate reality in the rental industry is that unforeseeable problems can come up at any time. Unlike hotel chains, we do not have physical staff on-site at all times. However, we are committed to resolving any issues immediately by having a team of trained communication specialists available 24/7 to talk with you in real-time on our website.
Talking to Our Partners and Guests
We are not a faceless company, and we will personally engage with you, your neighbors, and our guests, to ensure that there is no issue too small or too large that we cannot solve. Many smaller issues, such as WiFi connectivity problems, can be solved remotely by our highly trained international team. For larger issues, like serious plumbing emergencies or being locked out, our remote team will work with our vast network of local resources to solve the issue as timely as possible. No matter the time of day.
Good Neighbor Pledge
Open Air Homes is dedicated to being a positive aspect of every community we are involved with. Each new homeowner we partner with means we also partner with new neighbors. We make a Good Neighbor Pledge to ensure our presence as a rental company still contributes to the sense of community, culture, and well-being of the entire neighborhood.
Pre-emptive Problem Solving
To help address any potential issues before they even arise, we will make sure your home has the latest in effective WiFi and noise monitoring technology. If too many people are ever connected to the WiFi or guests are not abiding by the quiet hours, we can often get ahead of the problem and talk with our guests directly before it ever affects any neighbors.
Working with Your Neighbors
We even encourage your neighbors to use our website to contact us. We are not trying to hide that your home is a rental, and instead, approach all aspects of the rental process with complete transparency and authenticity. By having them contact us directly, we can work with them without even having to contact you.
Mediation Process for Issues
While the vast majority of our guests have been properly vetted and are wonderful patrons, on the rare occasion where guests are acting inappropriately we try to manage the situation before you, the neighbors, or any authorities get involved.
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