The Covid Pivot
Like all rental hosts, Airbnb faced an extremely tough situation when the pandemic hit. Choose to cancel rentals and you’d make many hosts angry. Choose to let each cancellation policy stand, and deal with the ramifications of a public health crisis spiraling out of control. Airbnb undoubtedly had their back against the wall. I can only speak for myself, but I think Brian Chesky’s decision to put the public’s health ahead of all else was the correct action to take. It wasn’t easy to watch as every guest canceled, but it did allow for us to free up our calendar and make space to host travelers that were stranded for the foreseeable future.
Many hosts like ourselves had a tough couple of months, but it is decisions like this that allowed us hosts to prepare our homes for the new normal, a safer new normal. We needed that time and understanding of the virus to ensure our future guests could stay with us safely. And Airbnb’s pivot has worked, as travelers have overwhelmingly flocked to short term rentals over hotels during the pandemic.